09.12.2020 14:38

User experience on the example of an online store

When you imagine customers visiting online stores, you more or less expect them to follow these steps.

Step 1: Arrive on the homepage or category page.
Step 2: Use the navigation elements to navigate the store and list the specific things they are looking for.
Step 3: Review descriptions and other relevant purchase details for products that arouse their interest.
Step 4: Customize the product specifications (if possible), then add the items you want to the cart.
Step 5: Online shopping

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